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Delivery and handling of orders

Terms of delivery

The terms are valid from 20 October 2018.

Ordering products

In addition to the online store, you can order products by email or phone.

Order confirmation

You will get an order confirmation by email immediately after submitting an order. If you do not receive the confirmation, please contact our customer service.

Creation of an agreement

An agreement is created when you have confirmed the order and received an order confirmation email. You can edit the content of the shopping basket without limits before the selection of payment method and the confirmation of order.

Delivery methods

Deliveries are sent as letter mail or postal packages.

The aim is to send the whole order as one shipment. If an ordered product is sold out and must be acquired separately, an order may be sent in several shipments.

Upon request, other delivery methods are also possible. In such a case, additional services will be invoiced based on actual costs.

Delivery expenses

The delivery fee is €6.00 regardless of the size of order.


Products are sold at the prices given on the online store website. The University of Jyväskylä reserves the right not to sell a product at a price that has been listed incorrectly in the online store because of a technical or human error. In such a case, general contractual principles will be followed. The University will be in contact with the customer before handling the order and it is possible to cancel the transaction.

The prices in the online store are for a single product. The sales price of a large batch can be agreed separately.

Invoicing customers

The invoices of company and community customers are submitted to a given invoicing address. The due date is 14 days from the invoice date.

The invoice must be paid by the due date even if the product is returned. The sum will be refunded after the returned product has been received. You can leave the returned product unpaid only if you have agreed so with the University.

If the invoice is not paid by the due date, it will be transferred to debt collection. Postponements of overdue payments and other inquiries must be sent using the contact information in the reminder.

All delivered products are the property of the University of Jyväskylä until they have been fully paid. If a bill is not paid regardless of reminders and a demand for payment, the University has the right to demand that the customer return the ordered items.

Right of return and a cancellation of an order

The customer has the right to cancel the order either completely or partially before delivery. Consumers have the right to return an ordered product for reasons stipulated in the Consumer Protection Act. The customer is considered to have received an order within two workdays from the date of the postal stamp or, in case of a package, when the package was handed over to the customer.

A returned product must be in the same condition as it was upon dispatch, saleable and unused.

A returned product or order cancellation must include related order information and, in case of a paid order, a bank account number for refund. In case of a return, always contact the address myynti@jyu.fi.

The University does not accept returns which are submitted after the right of exchange and return period (14 days from receiving the product).

Registration and conference payments

Registration and conference payments can be paid only online. The registration takes place in connection of the online payment. No handling charges are added to the registration and conference payments or the service fees of the Open Science Centre. Sports payments, sports event registrations and conference participation fees do not have the withdrawal right of 14 days stipulated in the Consumer Protection Act, and these payments will not be refunded.